Technical support

If you want to know how to activate the application, terms of distribution, are there any restrictions, info about tariff plans and other questions about JBZoo license, familiarize yourself with the list below.

Didn't find what you were looking for? Just contact our tech support.

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# What are the system requirements for JBZoo?

An answer to this question is explained in detail on the system requirements page.

# Where can I know about latest news of the project?

All updates are published in the news section of our website. In addition, all questions regarding updates are solved in the special section of our forum (available only to subscribers). There our subscribers will certainly receive answers to any questions that arose during an update of JBZoo.

All news of the project are also published in social networks (links are on the forum). We inform about major releases with an email newsletters.

# How to change a password?

A password for the tech support forum

You can change a password for the tech support forum in the settings of your profile. There is a special page for that. Changing this password will affect only your authorization on the forum.

Should you forget your forum password, use a password recovery form.

A password for the personal account and activation

It’s more complicated with this password because it affects not only the authorization in your account, but also the activation of all existing websites that are attached to the account. Thus, after you change it, you will have to activate all websites again. Sometimes it’s not possible (for example, a website was handed over to the final owner/client).

That’s why we change these passwords only after the personal inquiry. You will have to confirm that you are the owner of the account (using a keyword in email). After that a new password will be sent to you. This procedure will not take much time and effort.

# I don’t need whole JBZoo, but only a filter or an element. Is this possible?

Unfortunately, all extensions that come with JBZoo don’t work separately. Our filter, shopping cart and elements will work only in an application that was made with JBZoo.

# I have a question. Where can I ask it?

If you didn’t find an answer for your question in the FAQ section, you can start a topic on our tech support forum (there is a pre-sales section if you don’t have a subscription yet). In any case, you can always ask a question using these contacts - we will definitely reply to you.

# How can I get my money back

We are ready to make a full refund only if there were no download, activation and authorization registered..

Otherwise, we don’t make any refund, simply for one reason- you have a copy of our product anyway. You can read about this in the license agreement that you accepted when you made a purchase. There is a link to it on the payment page, as well as in the email message.

After you proceed with a payment, you’ll have an access to download section of our application or the demo website copy, so we can’t control whether you use them or not (whether you honestly deleted an application or not).

So please, take some time before the purchase and learn about JBZoo features, check out the demo website to decide whether our extension suits your needs or not. Any questions? Feel free to ask them to our tech support or use any other contact methods.

If you have already bought our extension and can’t understand its settings, just ask a question, describing your problem, to our tech support. It’s very easy to do it, just create a new topic.

Still gotta questions, who can help me?

Visit our special JBZoo tech support forum which is specifically meant for JBZoo so the priority of the response and its promptness are much better there than in any other place. With inactive account with a “Plus” sign in a tariff plan you can ask for support in one of these sections or use any of our contacts.