Please, note: technical support is totally carried out via special JBZoo forum - the only place where we can assist you.
First of all, this forum should be considered as a means of direct communication of the tech support team with our clients. We pay attention to any tiny detail and reply to each request, so you won’t need to search for a thing by yourself.
Before I purchase the app, where can I turn for assistance?
Feel free to submit all your questions to our contact address or just fill in the special section in our tech support forum where you’ll need an account. You can create it just like a breeze through social networks or using a standard method via e-mail.
We will get back you asap within 24 hours.
Buying account with a “plus” sign
Buying an account with a “plus” tariff plan, you are provided with an access to the closed section of our community.
What you get:
- Professional consultation.
- Reply to any question within 24 hours.
- Direct and fastest way of communication with developers.
- Access to some documentation on fine-tuning of our app, which first appears on the forum and only later on the official website.
- Personal approach. At the discretion of our technical support specialists, you can be assisted with configuration or with fixing bugs right on your web hosting.
- Nice and neat forum precisely moderated by several people.
Buying a standard account (without “plus” sign)
In this case we solve only application errors and exclusively on the public forum.
Such errors include:
- White screen.
- Problems with a license (failed login to the system, failure of activation, activation errors etc.).
- PHP Fatal, PHP Warning, PHP Notice for ZOO or JBZoo files.
- Problems with installation (in case, that you have done everything right following instruction steps)
- If it is obvious that declared functionality doesn’t work.
Please, note: tariff plan without “plus” sign also has an account on the forum but it is disabled since it is strictly dependent on the current tariff plan.
To communicate in the public section of the forum you need to create a separate account. It’s really easy to do in one-click using social networks or via email registration.
How can I change standard tariff plan to “plus”?
You can change your tariff plan on the special page in your account. Price of tariff plan alteration equals to the difference between tariff plans so you do not pay extra.
If you would like to chose the new tariff, please, refer to our tariff plans. Mind that it’s impossible to cancel tech support availability. So, if you already have a “Professional +” plan, you can only change it to “Premium +”. Read more about terms and conditions of our license.
What about free version of JBZoo?
We help you with JBZoo Free in the public section of our forum where you can ask questions regarding free functionality. Priority of this forum section is much lower than for users who purchased JBZoo “plus”. Anyway we react within 2-3 days.